Refund policy

At Serenza, your glow (and your satisfaction) comes first. If you’re not completely happy with your purchase, no worries — we’re here to make it right.

 

✅ 30-Day Trial Guarantee

We accept returns within 30 days of your order delivery. This policy applies to physical products only — digital items and gift cards are non-refundable.

 

🔁 Easy Returns, No Stress

To make things simple, we offer a flat $10 return shipping fee (U.S. orders only), which will be deducted from your refund. Once we receive your return, we’ll process your refund for the remaining amount right away.

📦 How to Start a Return

Email us at info@serenzasupplements.com to request a return. If eligible, we’ll send you a prepaid shipping label (U.S. only) and return instructions. Please don’t send products back without contacting us first — they won’t be accepted.

 

🛠 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, let us know within 3 days of delivery. We’ll take care of it — fast.

 

💸 Refunds

Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be sent to your original payment method within 10 business days. Processing times may vary by bank or credit card provider.

Still waiting? If it's been more than 15 business days since your return was approved, email us at hello@serenzasupplements.com so we can help.